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Live chat is the easiest and fastest way for the customer to contact foodpanda whenever there is a problem.

Agents can handle multiple chats at once, so the wait time is reduced and customer’s have a better experience.

The question is: why doesn’t it always look like that?

Why are the customers put on hold, even though over 50% of them hang up and 34% never call again?

By focusing on the customers, the smart companies are really broadening their customer base by increased referrals.” An investment in customer service can later turn out being a source of new customers.